At Zeal Store, we strive to provide the best customer experience possible. We understand that sometimes circumstances may require you to cancel an order or request a refund. We have established the following cancellation and refund policy to ensure fairness and clarity for all parties involved.

Cancellation Policy:

  1. Order Cancellation Timeframe: You may cancel your order within 24 hours of placing it. After 24 hours, we cannot guarantee cancellation as the order may have already been processed and shipped.
  2. Cancellation Process: To request an order cancellation, please get in touch with our customer support team via email or phone as soon as possible. Provide your order details, including the order number, and our team will assist you accordingly.

Refund Policy:

  1. Eligibility for Refunds:
    • a. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 48 hours of delivery to initiate a refund or replacement request. We may require photographic evidence of the damage or defect for verification purposes.
    • b. Incorrect Product: In the event that you receive an incorrect product, please notify our customer support team within 48 hours of delivery. We will arrange for a return and provide a refund or replacement, depending on your preference.
    • c. Non-Delivery: If your order does not arrive within the estimated delivery timeframe, please contact our customer support team. We will investigate the issue and, if necessary, issue a refund or reship the order.
  2. Refund Process:
    • a. Once your refund request is approved, we will process the refund to your original payment method within five business days. Please note that the refund processing time may vary depending on your payment provider.
    • b. If you are returning a product, we may require you to ship it back to us. We will provide you with the necessary instructions and cover the return shipping costs for eligible cases (such as damaged, defective, or incorrect products).
    • c. Refunds will be issued in the original currency of the order. Any differences in the refunded amount due to exchange rate fluctuations or fees charged by payment providers are beyond our control and will not be the responsibility of Zeal Store.
  3. Non-Refundable Items:
    • a. Certain items are non-refundable, including but not limited to: i. Personalized or customized products. ii. Products that have been used, washed, or altered. iii. Products without the original packaging or tags.
    • b. Please ensure that you review the product description and specifications carefully before placing an order to avoid purchasing non-refundable items.

Please note that this cancellation and refund policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay informed about any updates.

If you have any further questions or need assistance, please don’t hesitate to contact our customer support team. We are here to help you.

Thank you for choosing Zeal Store. We appreciate your understanding and cooperation regarding our cancellation and refund policy.